How to transfer a call
Answer a call in the Genaya Call Center and hand it to a teammate without dropping the caller.
Learn how to answer a call in the Genaya Call Center and hand it to a teammate without dropping the caller. Open the Transfer call panel, then pick a teammate under Available now with a single click, or send the call to an outside phone with External number. Your side of the call then ends on its own, and the call's status reads transferred.