How to refund a payment
Refund a card payment from the invoice it paid in Genaya.
Learn how to refund a card payment from the invoice it paid in Genaya. Open the payment details, click Refund, set the amount for a full or partial refund, pick a reason and confirm. The payment then shows Partially Refunded with the refund listed under Refunds, and the money lands back on the same card in 5 to 10 business days.