How to set up Call Center for your team
Set up Call Center for your team in Genaya.
Learn how to set up Call Center for your team in Genaya. Open a number under Operations, Phone numbers and choose whether calls ring agents, run a call flow, or forward to another phone, then build a flow from a template like Ring the team, then voicemail. Create a Call Center Team, add your agents, and allow Call Center access for a role in Role and Permissions.