How to manage group info and settings
Open Group info by clicking the group's name or the info button at the top of the group.
What everyone can do
- Rename the group and edit its description (unless only admins may).
- Tap the group photo to add one, or to change or remove it (unless only admins may).
Add member(unless only admins may).Mute/Unmute- notifications change for you only.Voice callandVideo call- a call for the group's Genaya members (see below).- Media, links and docs - the newest photos show under the row; click it for its own page in the same box with
Media,DocsandLinks, 25 at a time and more as you scroll, and the back arrow returns to Group info. - Hover a message and click its three dots to
Copyit orForwardit to up to five of your other chats; its photos and files go along. Pinfrom the same three dots keeps a message at the top of the chat for every member, up to three at a time. Click the bar to jump to the message (and to the next pin), or itsxto unpin. Only people using Genaya see pins: a phone member never gets one.- Type
@in the message box to search Genaya - clients, appointments, invoices, estimates, leads, your team and more, like the search bar - and pick one: it shows in the chat as its name in blue, and a click opens it in Genaya. - See the members list, with
Adminbeside each group admin and the Genaya mark on everyone who uses Genaya. A phone member with no name shows as their number with their country's flag. A member's three dots offerAdd to contactsto everyone, andMake group adminandRemove from groupto a group admin. Export chat- download the group's messages as a text file.Clear chat- the messages leave your view only. The other members keep theirs.Leave group.
Calls in a group
Click the phone button at the top of the group for a voice call, or the video button for a video call. Either one rings every Genaya member of the group with Accept and Decline, on their computer and in the newest Genaya phone app. Phone members never get the call. While a call is going on, a bar at the top of the group shows who is in it with Join. A voice call is free; a video call's minutes are billed to the company of the person who started it. See How to call your team in Genaya.
From the Inbox list
Hover over a group or a one-to-one chat in the Inbox and click the three dots: Mark as read or Mark as unread, Mute, Archive and Leave group (or Delete chat). An archived chat moves to Archived and comes back by itself when a new message arrives, unless you muted it. On the phone, press and hold the row, or swipe it.
What group admins can do
Make group admin/Dismiss as group adminandRemove from groupon any member.Delete group- removed for everyone, and phone members stop getting texts.
| Switch | Default | What it does |
|---|---|---|
| Only admins edit the group | On | Only group admins change the name, the description, the photo and who is in the group. |
| Only admins send messages | Off | Only group admins can post in the group. |
| Share texted replies | On | A phone member's reply is also texted to the other phone members. Shown when the group has phone members. |
Group info also shows the group's texting number when phone numbers are in it.
Frequently asked
Still stuck?
Our team typically replies within one business day.