How to call your team in Genaya
You can call any teammate, and any Genaya member you chat with at another company, without a phone number. The call rings inside Genaya, so nobody sees your personal number and nothing is billed for a voice call between members.
Start a voice call
- 1Open the chat
Open the one-to-one chat or the team group in the Inbox or the Dialer. In the Call Center a chat has the video button; start a voice call from the Inbox or the Dialer.
- 2Click the phone button
At the top of the chat, or
Voice callin Chat info or Group info. The Genaya Dialer opens on the call screen at once, with the person and Calling..., while Genaya connects. - 3Follow the status
The call screen reads Calling..., then Ringing... while their device rings, Connecting... when they answer, and Connected with a timer once you can talk.
| Button | What it does |
|---|---|
| Speaker | Switches the sound to your speaker. |
| Mute | Turns your microphone off and on. The other person sees nothing change. |
| Video | Turns the call into a video call: the Dialer becomes the floating room box. Before they answer, it is the same call on video: the voice ring stops and the video rings them. After they answered, the voice call keeps going until they join the video; until then the red button of the box takes you back to the voice call. On their side the call screen itself asks: Accept turns their Dialer into the video, Decline keeps the voice call. |
| Chat | Opens the chat inside the Dialer while the call keeps going. The Call tab at the bottom brings the call back. |
| Add | Adds more Genaya members once the call is connected, like a group call (see below). |
| End call | Hangs up. The call screen shows Call ended for a moment. |
Group voice calls
In a team group the phone button rings every Genaya member of the group at once, up to 15 people. People who are in the group by phone number are never called. The call goes on while two or more people are in it, and anyone who missed the ring can join from the call bar.
Video calls
The video button opens the call at once in the floating room box over the page you are on, reading Calling until someone joins; the expand button in the box opens the full room page. It rings the other people with Accept and Decline and posts a call card in the chat. They join straight away, without waiting to be let in. Inside the call, Add people rings more members of the chat. Leaving the call brings you back to the page you started it from.
While your call rings you hear Genaya's calling tone, for voice and video calls alike. The red button hangs up at once while nobody answered, and a one-to-one call ends by itself when they decline or do not answer, so it never stays Live in the chat. When a voice call with that person is already on, the chat's phone and video buttons go to that call instead of starting a second one.
Answering a call
- A video call from a teammate rings in the floating room box on any page in Genaya, with their name and photo,
AcceptandDecline, and plays your ringtone (Call Center > Audio Configuration).Acceptconnects in the same box. A voice call rings in the Dialer. - When you are already on a call or in a meeting, you hear one short beep instead of the ringtone, and
Acceptasks End the current call and join? first. When the person you are talking to turns your call into video, nothing else opens: your call screen asks,Acceptswitches it to video right there andDeclinekeeps the voice call. - In the Genaya phone app (the newest version), a call rings like a phone call, also when the phone is locked.
- When you set yourself Offline (the Dialer's call settings, or your name in the Call Center), a teammate's voice or video call does not ring you anywhere, on the computer or on the phone, and they see that you are offline. Pick Online to be reachable again.
- While a call rings or runs, the Dialer has no close button: end the call with its red button. Closing the Dialer never hangs a call up.
Join a call in progress
While a voice or video call is going on in a chat, a bar at the top of the chat shows who is in it, how long it has run and Join. Click Join to step in.
Add someone to a call
Once the call is connected, click Add and pick a teammate, or a Genaya member you chat with at another company. Their Genaya rings, the call becomes a group call and it stays free. Phone numbers cannot be added to a call between Genaya members: to bring in a phone number, call it from the Dialer.
Call history
Every call with your team shows in the Dialer's Calls list, beside your customer calls, with its outcome: Voice call, Video call, Missed, No answer, Declined or Cancelled, and how long it lasted. Click one for its Call details: who it was with, Call back, Video call and Message, then the type, direction, status, date and length. In the Genaya phone app the same calls show in Recents.
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