How to chat one-to-one and with people at other companies

A one-to-one chat is a private conversation between two Genaya members. Only the two of you can read it. With a teammate it opens at once; with someone at another company it starts as a chat request they accept first, like a friend request.

1. 1
   Open New chat

   In the Inbox click New chat, or the Contacts pill right after All to see your teammates and your saved contacts and start a chat, a text or a call with one click (the Call Center has the same Contacts pill). In the Dialer use New message. In the phone app, open Messages and start a new chat.

2. 2
   A teammate

   Under Team, a teammate with the Genaya mark on their picture uses Genaya: click them to open your one-to-one chat. You can also type their exact email or phone number.

3. 3
   Someone at another company

   Type their exact email address. When they use Genaya you see their name, then Send chat request, with an optional note. Nobody can browse Genaya members: only an exact email finds someone, and only their name shows, never their email.

4. 4
   They answer

   They get a Chat request in their bell with Accept and Decline, and the chat waits under Chat requests at the top of their Inbox. Once they accept, you can message each other and start voice and video calls.

5. 5
   Not on Genaya yet

   When an email has no Genaya account, click Invite to Genaya: they get an email with a link to create their account. Once they join, find them again and send your chat request.

Messages and voice calls in Genaya

Free.

Voice call

The phone button calls them through the Genaya Dialer. It rings on their computer and in the newest Genaya phone app, like a phone call, and it is free. See How to call your team in Genaya.

Video call

The video button rings them with Accept and Decline and posts a call card with Join; they join straight away, without waiting to be let in. The card shows Missed video call or Call ended afterwards, and leaving the call brings you back to the chat. Video call minutes are billed to the company of the person who starts the call.

Texts and calls to phone numbers

Billed to your company, like any text or call from your Genaya numbers.

What the other company sees

Your name, your company and your note. Your email is never shown. Their company shows to you once they accept.

Chat infolink

Click the info button at the top of a one-to-one chat to open Chat info: Voice call, Video call and Mute, then Media, links and docs (every photo, file and link you shared, on its own page in the same box: 25 at a time, more as you scroll, the back arrow returns to Chat info), your groups in common with a teammate and Create group with them, then Add to contacts (the New contact form with their name, for you to finish), Export chat (the messages as a text file), Clear chat (the messages leave your view only) and Delete chat. Accepting a chat request never adds anyone to your contacts by itself.

Delete chat removes the chat and its history from your Inbox only; they keep their copy and see nothing change. When either of you writes again, or you open the chat again from New chat, it comes back as a fresh chat. With someone at another company, people who manage the block list also see Block: their chat requests, messages and calls stop reaching your company, and they show on Operations > Blocked numbers, where Unblock lets them back in.