How phone numbers in a group work
A group can include people who are not on Genaya: a client, a vendor, a patient's family member, or a teammate without a Genaya login such as an External Employee. They take part by text, and your team answers in the Genaya app.
A teammate who is Not on Genaya is texted at the phone number on their team profile. Adding one counts as adding a phone number: it needs the same permission and a texting number, and it counts toward the 20. The people in a group see its phone members' numbers in Group info.
What a phone member receives
- Every group message arrives as a text from the group's texting number, written as
[Group name] Name: message. - The first text says they were added, that texts to this number go to the group, and
Reply STOP to opt out. - Photos can be sent both ways.
When a reply lands in the group
What a phone member texts back to the group's number lands in the group when that group texted them in the last 72 hours and nothing in their one-to-one thread with that number was sent after it. Otherwise it is an ordinary one-to-one text in the Inbox.
With Share texted replies on (the default), a phone member's reply is also texted to the other phone members of the group.
STOP
When a phone member replies STOP, their texts end in every group of the organization, and they show as Opted out of texts in the members list.
Cost and registration
- Texts to and from phone members
- Use your organization's messaging balance like any Inbox text, per segment.
- Messages between teammates
- Free.
- Registration
- Texting needs your organization's texting registration (10DLC) like any text.
- Limit
- Up to 20 phone numbers in a group.
Texted 1 of 2 numbers.Frequently asked
Still stuck?
Our team typically replies within one business day.