How to create a team group

A team group is a members-only group conversation in the Inbox, the Call Center and the Dialer. Only the people in the group can read it - not other team members, and not owners or admins who are not in it.

1. 1
   Start a new group

   In the Inbox click New chat, then New group. In the Call Center click New chat next to the Dialer, then New group, or New group at the top of the Contacts list. In the Dialer, use New message, then New group. In the phone app, open Messages, start a new chat and tap New group.

2. 2
   Add group members

   Step 1 is Add group members. Teammates who sign in to Genaya are listed under On Genaya, with the Genaya mark on their picture. Teammates without a Genaya login, such as an External Employee, are under Not on Genaya and get the group by text. If your role may, you can also add contacts that have a phone number, or type any phone number.

3. 3
   Name the group

   Step 2 is New group. Add a group photo if you like, and type a name (a suggestion is offered). When phone numbers are in the group, also pick the texting number the group texts from.

4. 4
   Create group

   Click Create group. The group opens at once, and you are its first group admin.

Who is On Genayalink

A teammate is On Genaya when they have their own active Genaya sign-in with the email on their team profile. Genaya checks this on its servers, for your own team only, so nobody can look up who else has a Genaya account.

An External Employee, a teammate whose invite is not accepted yet, or one whose sign-in uses another email is Not on Genaya. They join by text at the phone number on their team profile, which needs the permission to add phone numbers. A teammate with no phone number on their profile shows Not on Genaya, no phone number and cannot be added until one is saved.