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How to start a new chat or group in the Call Center

Call Center / Messages2 min readArticle 2 of 7
Open Call Center in Genaya

The Call Center list has a New chat button beside the blue Dialer button, and a Contacts list beside Messages. Both start a conversation without leaving the Call Center.

Start a new chat

  1. 1
    Open New chat

    Click New chat next to the Dialer at the top of the Call Center list.

    The Call Center list with the New chat button marked beside the blue Dialer button, above the search box and the Calls, Missed, Messages and Contacts lists
  2. 2
    Pick who

    Search a name, a phone number or an email. A teammate with the Genaya mark on their picture opens a free one-to-one chat in Genaya. Anyone else opens a text conversation with their number. To reach someone at another company who uses Genaya, type their full email or phone number and send a chat request.

    The New chat window in the Call Center with the search box marked, New contact and New group under it, then the Team list
  3. 3
    Write your message

    The conversation opens with the composer ready and the number you text from at the top. Your first text starts the conversation, and it joins the Messages list.

Start a group

Click New chat, then New group, or click New group at the top of the Contacts list. Add teammates (and phone numbers if your role may), name the group and click Create group. The group opens right in the Call Center. See How to create a team group.

The Contacts list

The Call Center with Contacts marked: New group and New contact on top, then teammates, each with a Message and a Call button
  • Click Contacts in the row of lists: Calls, Missed, Messages, Contacts, Tags and Blocked.
  • Team lists every active teammate. A teammate with the Genaya mark opens a free chat in Genaya. Anyone else is texted or called at the number on their team profile.
  • Contacts lists your own saved contacts that show in the Call Center (Shown in: Call Center or All).
  • Each person has Message, and Call when there is a phone number to call. Click the row itself to open the conversation.
  • Type in the search box to find a name, a company, an email or part of a number.
  • Save someone new with New contact. A saved contact with no phone number opens its editor, so you can add one.
lightbulbSearched Messages for a name that has no conversation yet? Click Find in Contacts under the result to look for the same words in Contacts.
infoMessages between teammates in Genaya are free. Texts and calls to a phone number use your messaging and calling balance, like any Call Center text or call.

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