Help Centerchevron_rightWebsiteschevron_rightSell on your websitechevron_rightHow to refund a website order
storefront
How to refund a website order
open_in_newOpen Websites in Genayaarrow_outward- 1Open the order
Dashboard > Orders on the site, or GenayaPay > Payments - refunding from either place updates the same order.
- 2Choose full or partial
Refund the whole order, or type a smaller amount for one item or a partial return. GenayaPay's usual card refund rules apply - the money returns to the same card.
- 3Stock and status follow automatically
A full refund marks the order Refunded and restores any tracked stock once; a partial refund marks it Partially refunded and leaves stock alone (you decide by hand whether anything physical came back).
infoNeeds two permissions at once: the Websites orders refund permission under Marketing (a spend permission - owners and admins by default) and the GenayaPay refund permission. A member with only one of the two cannot refund an order.
lightbulbGenaya AI can do this for you - "refund order 1042" - and it always asks you to confirm first, exactly like every other refund; it is the one refund Genaya AI is allowed to prepare, because it can never exceed what that one order took.
Frequently asked
Was this article helpful?
Still stuck?
Our team typically replies within one business day.