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Text messages in flows: consent and quiet hours
open_in_newOpen Campaigns in Genayaarrow_outwardA Text message step sends an SMS to US numbers. Genaya adds the STOP line automatically, and anyone who replies STOP is never texted again.
Who gets a text
| Contact's text consent | Gets texts? |
|---|---|
| Recorded as no | Never |
| Recorded as yes | Yes |
| Nothing recorded | Only if you turn on "Everyone in this flow agreed to marketing texts" |
warningOnly turn on "Everyone in this flow agreed to marketing texts" when it is true, for example when the flow starts from a form where people ticked a text box. Consent is your responsibility as the sender.
Quiet hours
Texts are held outside 8 AM to 9 PM by default and go out when quiet hours end. You can change the hours, and you can apply quiet hours to emails too.
Cost
Flow emails use the same email allowance as campaigns, and flow texts use the same text allowance as campaigns, then your wallet. Text steps need a paid plan. Flows themselves are not locked behind a plan.
Frequently asked
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