What Genaya AI knows about your business
Next to the memory you teach it, Genaya AI keeps a knowledge base it builds itself: a compiled picture of the business read from your records, refreshed every hour while the organization is active and right after Genaya AI changes something. Every answer starts from it, so Genaya AI does not have to look up who you are, what you sell or what is running before it answers. It costs nothing - no model runs to build it.
What it holds
- The business
- The name, the industry, what it does, the city it serves, the services, the hours, the phone, the website, the team and the companies.
- What you sell
- The items and services with their price band, the appointment types, the inventory and what is sold on the website.
- Customers
- Clients in total, leads and appointments in the last 30 days against the 30 days before, the top lead sources of the last 90 days.
- Channels
- The connected integrations, the phone numbers and the texting registration, the live website, the ad accounts, the reviews profile and the email sending domains.
- Running on its own
- The flows, automations, agents, campaigns, ad campaigns and call flows - what is on, off or paused and the soonest next step.
- Goals
- The goals given at signup, the goals you told Genaya to remember, and the next step of the business setup.
- The numbers
- Leads, appointments, revenue collected, calls, open invoices and expenses - each with its window and the period before.
- What looks wrong
- A paused flow, an automation that keeps failing, a number that reaches nobody, overdue invoices, missed calls, leads dropping, no live website.
Every line follows your permissions. A member who cannot see invoices in the app never sees the invoice numbers here, and no customer detail - no name, phone or email - is ever part of it. Each member also gets a short line of their own: what they usually ask and what is on their schedule today.
The Memory summary window
- 1Open it from the chat
In any Genaya AI chat, press the three dots in the header and choose What Genaya knows, or type / in the composer and pick the same row. On the phone it is the Help group of the / menu.
- 2Or from Settings
Settings > Genaya AI > Memory has a Memory summary button; on the phone it is the first row of the Profile tab.
- 3Read it as plain sections
The window shows "Updated just now" (or "Generating" the first time, while Genaya reads your records), then each area as a short paragraph.
- 4Answer what it still asks
Under the sections, What Genaya still asks lists the facts it is missing - your city, your goal, who your ideal customer is. Tap a question, write the answer in Ask or update at the bottom and send; it goes into the chat and is remembered. An owner or admin can Skip a question so it rests.
- 5Refresh when you changed a lot
The three dots offer Refresh now. The picture also refreshes on its own every hour and after Genaya AI creates or changes something for you.
What it asks, and where the answer goes
When a required fact is missing, Genaya AI may ask one short question in the chat at a moment it matters - never twice in one chat, and after three asks it rests for two weeks. Your answer is saved through the same doors as everything you teach it: a business detail goes to the business profile, a goal or a preference to the memory, where the owner or an admin approves what is shared with the whole organization.
What it costs
Nothing. The picture is compiled from your records without a model, so it spends no Genaya AI credits, and reading it is part of every answer like the memory.
Frequently asked
Still stuck?
Our team typically replies within one business day.