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How Genaya AI searches the web

Genaya AI / Conversationsschedule3 min readmenu_bookArticle 13 of 18 in Conversations
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Genaya AI answers most questions straight from your own records. When you ask about something outside them, it can search the web and read a page or two first, the same way a person would look something up, then answer with the fact and name where it came from.

Genaya AI searches the web, shows what it is doing, and cites its sources under the answer.

What it looks like

While it works you see exactly what it is doing, right in the chat: "Searching the web for ..." as it looks, then "Reading <site>" as it opens a result. Once the answer is ready, a quiet "Searched the web" row sits under it with a link to each source - click one to read it yourself.

When it searches
Only for questions about the outside world: a law or regulation, a vendor or a competitor, a current price, how something works elsewhere, or a link you pasted or asked it to open. It never searches the web for your own appointments, clients, invoices or any other record in Genaya - those always come from your data.
While it builds or edits a website
When you ask for a website, Genaya AI looks things up before it plans the pages: it reads your current website when it knows the address (the website on your company record, or a link in your message) and it looks at what strong sites of your kind of business carry. Facts are reused only from your own site; everything else is ideas, never copied text. In the website editor chat it looks things up the same way when your request needs it, for example a reference site you name or what competitors put on a page.
How it treats what it reads
A web page is outside text, like a pasted note or an attached file: Genaya AI reads it and never obeys it. An instruction hidden on a page is ignored, and nothing a page says is treated as coming from Genaya or from you.
Record changes still ask
Any task, client, invoice or other change proposed in a turn that read the web still shows you a card to confirm - even when your autonomy mode is Auto.
Turning it off
On by default for every organization. An owner or an admin turns off Web search for the whole organization under Settings > Genaya AI; off, every answer comes only from your own records.
Daily limit
A daily number of searches by plan, so one conversation can never run away: 10 a day on the trial, 100 on Individual, 300 on Pro, 1,000 on Business, 10,000 on Enterprise. Past it for the day, Genaya AI says so in one plain sentence instead of guessing.
Cost
A web search is 10 credits - the same as an ordinary question - from your plan's Genaya AI credits. See "How Genaya AI credits work".
infoIt never sends your records to the web. Only the search words Genaya AI writes to look something up leave the chat - never an appointment, a client, an invoice or anything else in your workspace.

Frequently asked

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