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How to use Genaya from ChatGPT

Genaya AI / AI assistantsschedule5 min readmenu_bookArticle 1 of 8 in AI assistants
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Genaya works inside ChatGPT. Add it once and ChatGPT can ask Genaya AI about your own business - "how many appointments do I have this week", "find Maria Lopez and her open invoices", "what is my revenue this month" - and answer with your real numbers. Behind the assistant sits the same Genaya AI you use in the app, running as you, with your permissions, in the one organization you chose when you connected.

infoToday you add Genaya in ChatGPT's Developer mode with the Genaya address - the steps below. The Genaya plugin is submitted to the ChatGPT directory; once it is listed you can install it from there instead, and the connection is the same either way. The address, with a copy button, is printed under Settings > Integrations > Use Genaya from ChatGPT and Claude in Genaya.

Before you start

  • Your role needs the Use Genaya AI from ChatGPT, Claude and other assistants permission. It is on for owners, admins and managers and off for dispatchers and employees until an admin turns it on under Settings > Roles and Permissions > Genaya AI.
  • Your organization has external assistants on. It is on by default, except for healthcare organizations, where an admin turns it on after acknowledging the healthcare note (see the privacy article in this section).
  • Your plan includes Genaya AI - every plan does, including the free trial. Trial limits apply (see "Which plan do I need?" below).

Add Genaya to ChatGPT

  1. 1
    Turn on Developer mode

    In ChatGPT open Settings, then Security and login, and turn on Developer mode. Whether it is offered can depend on your account and workspace policy.

  2. 2
    Add Genaya

    Open the plugins page in ChatGPT and choose the plus button. Name it Genaya, add a short description, paste the Genaya address https://api.genaya.com/mcp under Connection and create it. Once the Genaya plugin is listed in the ChatGPT directory you can install it from there instead - the same connection either way.

  3. 3
    Connect your account

    ChatGPT shows the Genaya account-linking card. Choose Connect your account, sign in to Genaya with your normal login (two-factor and login verification apply), pick the organization you want to work in and tap Allow.

    The Genaya consent screen: it names the assistant, the organization, and exactly what the connection may do.
  4. 4
    Ask your first question

    Back in ChatGPT, ask "How many appointments do I have this week?". The first answer proves the connection; from then on just ask.

    ChatGPT asks Genaya AI, and the answer comes from your live records.

What the consent screen says

The consent screen is a Genaya page, not a ChatGPT page. It says that ChatGPT is asking to use Genaya as you in the organization you picked, that it will only see what you can already see, and what the connection may do: read the Genaya data you can already see, ask Genaya AI on your behalf and, when you tick them, prepare changes you confirm and prepare texts and emails you confirm on a Genaya page. Nothing runs on its own: a record change is previewed and confirmed in the chat and can be undone for 15 minutes, and every text, email and anything about money is confirmed on a Genaya page where you are signed in - see "What an assistant can do in Genaya" in this section. The assistant can never move money or change billing, roles, bank or payout settings.

One connection, one organization

A connection covers one organization - the one you picked on the consent screen. One ChatGPT account holds one Genaya connection per plugin, so if you belong to two organizations you pick one there; to work in the other, disconnect Genaya in ChatGPT and connect again, choosing that organization. Linked organizations (a link between two businesses) are not team memberships and are not offered - only the organizations you are a member of.

What you can ask

  • "How many appointments do I have this week?" or "What is on the schedule tomorrow morning?"
  • "Find Maria Lopez and her open invoices."
  • "What is my revenue this month compared to last month?"
  • "Which clients have not booked in 90 days?"
  • "Summarize the last call with the Johnsons."
lightbulbAsk one question at a time and be specific about the time window and the record ("open invoices for Maria Lopez", "appointments this week"). A question that takes too long is answered with "ask a narrower question" - split it in two.

Where these chats show up in Genaya

Every question you ask through ChatGPT is saved as a Genaya AI chat, like one asked in the app: it opens from Search chats on the web and on the phone, and it carries a small "via ChatGPT" mark next to its title. By default those chats are kept out of the Recent list (the Genaya AI rail, the side-chat history and the phone's chat list) so your own conversations stay on top. To list them too, turn on Show assistant chats in Recent under Settings > Genaya AI (the Chats from assistants card, on the web and on the phone; the small info glyph next to the heading explains it). The switch is yours alone and follows you across devices; it changes only what Recent lists, never what is saved.

What it costs

Nothing is cheaper or dearer because it came through ChatGPT. A question from ChatGPT is 10 Genaya AI credits, exactly like a question in the app: the same monthly credits per plan, and on the free trial the same 100 credits a day (1,000 for the whole trial) shared with the app chat. There is no separate meter and nothing is charged per lookup: a question or an action through ChatGPT spends the same Genaya AI credits as in the app and nothing else, in the same count under Settings > Billing > Usage. You see the credits used in Settings under usage after each turn.

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