How the receptionist calls back missed calls

A missed call is often a customer who will call someone else next. With call backs on, nobody waits for your team to find the time: a few minutes after the missed call, the receptionist calls them back.

1. 1
   Open the Actions page

   Open the receptionist and click Actions in the left panel.

2. 2
   Turn it on

   Under Calls it makes, switch on Call back missed calls.

   AI Receptionistchevron_rightActionschevron_rightCalls it makes

   Call back missed callsCalls back after 5 minutes

   Appointment reminder callsThe day before, at 10 AM

3. 3
   Pick the wait

   Choose how long it waits after the missed call: 10 seconds, or 2, 5, 10 or 15 minutes.

4. 4
   Pick the numbers and the caller ID

   Under Missed calls on, keep every number of the company or click Choose numbers to pick them in a list. Under Call from, keep The number they called or pick one of your numbers.

5. 5
   Save

   Click Save changes. The next missed call gets a call back.

What the person hearslink

The call comes from the number they called, so they know who it is. The receptionist says it is the automated assistant of your company, that it is returning their call, and asks how it can help. From there it works like any call: it answers questions, books, texts or transfers, as you set it up.

When it does not call backlink

• The person already called again.
• A teammate already called them back.
• They already got a call back that day. If that call back did not reach them (no answer, busy or voicemail) and they miss you again, it tries one more time.
• The number is blocked.
• They asked not to be called.