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How appointment reminder calls work

AI Receptionist / Calls it makesschedule1 min readmenu_bookArticle 2 of 2 in Calls it makes
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Fewer no-shows without anyone on your team making the calls. The receptionist calls each client before their appointment and asks them to confirm.

  1. 1
    Open the Actions page

    Open the receptionist and click Actions in the left panel.

  2. 2
    Turn it on

    Under Calls it makes, switch on Appointment reminder calls.

  3. 3
    Pick when it calls

    Choose The day before or Two days before the appointment and the hour it starts calling, or 3 hours before the appointment.

  4. 4
    Save

    Click Save changes.

A client who confirms is marked confirmed, with a note on the appointment.

What happens on the call

The client confirms
The appointment is marked confirmed and a note is added to it.
The client wants a change
A task is created for your team, and the client is told someone will call to find a new time.
Voicemail answers
It leaves a short reminder with the day and time of the appointment.
infoIt says it is the automated assistant of your company, and it only calls between 8am and 8pm in your organization's time zone.

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