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How to sign in with a passkey (Face ID or fingerprint)

Trust & Security2 min readArticle 2 of 8
Open Security settings in Genaya

A passkey is a sign-in that lives on your phone or computer and opens with the same thing that unlocks the device: your face, your fingerprint or your screen lock. There is no password to type and nothing for a scammer to trick you into giving away, because the passkey only works on the real Genaya.

Add a passkey

  1. 1
    Open Security Center

    Go to Settings -> Security Centerarrow_outward and find Passkeys.

  2. 2
    Add it

    Click Add a passkey. Your device asks for Face ID, your fingerprint or your screen lock. If you signed in a while ago, Genaya asks you to sign in again first - that is on purpose, so nobody else can add a passkey to your account.

  3. 3
    Done

    The passkey shows in the list with its name, the date you added it and whether it syncs to your other devices. You get a security email that a passkey was added.

Sign in with it

  • On the sign-in page, click Sign in with a passkey and approve with Face ID, your fingerprint or your screen lock.
  • Or click the email field: your browser offers your saved passkey right there. Pick it and you are in.
  • If you have two-factor sign-in turned on, a passkey counts as that second step, so Genaya does not ask for a code.

Rename or remove a passkey

In Settings -> Security Center -> Passkeys, click Rename to give a passkey a name you recognize (for example "Work laptop"), or Remove to stop it from signing in. Removing a passkey asks you to confirm and sends you a security email. Your password keeps working either way.

lightbulbYour phone or browser can keep a passkey in sync with your other devices (iCloud Keychain, Google Password Manager, a password manager). The list tells you which passkeys are synced and which stay on one device. Add a passkey on each device you use, so losing one never locks you out.
infoThe Genaya phone app uses the same passkeys. In the app, Settings -> Security Center shows Passkeys once your app is updated to a version that supports them.

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