How to give a number to one team member
A number assigned to one team member is their own line. Calls to it ring only that person in Genaya: the web app and the Genaya phone app. Nobody else on the team rings, and texts to it go to them.
Assign the number
Open the number under Operations -> Phone numbers. In When someone calls this number, pick Assign to a team member and choose the person. You can also do it from the member's page under Operations -> Team. A person has one personal number at a time, so giving them a new one releases their old one from them.
If no one answers in Genaya
- Voicemail - after about 25 seconds of ringing in Genaya, the caller leaves a message for that person.
- Forward to a number - after about 25 seconds of ringing in Genaya, the call goes to the phone you enter (for example their cell). If that phone does not answer either, the caller reaches voicemail.
A number assigned before this choice existed keeps working as before: Genaya rings together with the cell phone on the person's profile, except when they use the Genaya phone app, which already rings their phone.
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