Every person you reach has one profile, however many lists and segments they sit on. A contact can be an email address, a phone number, or both. Go to Campaigns -> Audiences -> Contacts and click a person to open it.
The two pages
- Profile
- Everything about this person in one place: how they engage with what you send, channel consent, the lists and segments they are in, custom properties, information, how they found you and the Genaya records connected to them.
- Activity
- What happened and when, newest first. Switch to Messages to see only the campaign messages sent to them.
What Details shows
- Channel consent
- Whether the person agreed to hear from you by Email and Text messaging, each on its own. Open a channel to see how it happened: the method, the date, and the member, form or API key behind it.
- Custom properties
- Your own fields on the person, such as a plan, a store or a preferred language. Press Add property to add one, and use the three dots on a row to edit or delete it.
- Information
- Profile details, location, timezone, How they found you (first and most recent), and Activity dates.
warningSomeone who unsubscribed stays unsubscribed. Nothing you edit on a profile, import, or send through the API re-subscribes them. Only the person can opt back in.
lightbulbConsent is per channel. Someone can be subscribed to email and have unsubscribed from text, and each channel is respected on its own.
Frequently asked
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