How Enterprise plans work
Enterprise is a custom plan for larger teams. You do not pick it in Billing: you arrange it with Genaya's sales team and sign one agreement that sets your price and your terms. To get started, contact salesarrow_outward.
What your agreement sets
- The plan it is built on
- Individual, Pro or Business. You get every feature and every included usage amount of that plan (calls, texts, Genaya AI credits and the rest).
- Plan price
- Your own price for the plan, each month. It replaces the plan's list price.
- Seats
- Either as the plan (the team members the plan includes, and each extra member at the standard price, like on any plan), or your own price per seat with a number of seats you commit to for the term.
- Discount
- Optional: a percent off, or a fixed amount off each month. The agreement also says whether it applies to the first term only or to every renewal.
- Billing
- Monthly, or yearly: a yearly agreement is charged once a year, 12 times the monthly price.
- Term
- 12 months by default. It renews automatically at the end of the term unless your agreement says otherwise.
Signing your agreement
- 1Get it by email
The person who signs for your organization receives the agreement by email as a PDF.
- 2Sign it online
It is signed online with Genaya E-Sign. No Genaya account is needed: the signer types their name and signs on screen.
- 3The signed copy is kept
The signed PDF is kept with its audit details, and you can download it from Billing at any time.
When billing starts
Billing starts the day the agreement is signed. The plan is charged automatically to your organization's default card, every month or every year, on your agreement's terms. The signer then gets an email that your plan is active, with the plan, the price, the term and the date of the next charge.
Settings -> Subscription & Billing -> Payment Methods; your agreement then starts within the hour.How seats work
Seats as the plan: your plan includes its usual team members (1 on Individual, 3 on Pro, 5 on Business). Each member past them is added at the standard price for an extra team member, exactly like on any Genaya plan.
Your own price per seat:
- The seats in your agreement are committed for the term at your agreement's seat price.
- Add a team member past them and an extra seat is added at Genaya's standard price for an extra team member, like on any plan, charged right away for the rest of the current month. Your agreement's discount does not apply to extra seats.
- Remove a member and your extra seats go back down. The unused time is credited to your account balance. It is never a cash refund. Your committed seats are billed for the whole term.
- Pending invites take a seat. External employees (people with no login) never take a seat.
What you see in Billing
While your agreement is active, your plan and any cancellation are managed by your account manager. So instead of Change plan and Cancel subscription, Settings -> Subscription & Billing shows your agreement: the plan, seats, price, discount, the term dates and a download of the signed PDF.
Everything else works the same as on any plan: usage and overage at the standard prices, add-ons such as Call Intelligence and the AI Receptionist, extra companies and phone numbers, and your prepaid balance for usage. An agreement discount applies to the agreement's own price, never to usage or add-ons.
Frequently asked
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