Custom commission rates let you pay a specific rate on one appointment without touching anyone's standard rule. Each assigned team member, and the vendor when one is attached, gets a row with its own switch, a value, and a unit: % (percent of the commission base) or $ (a fixed amount).
Open the appointment and switch to Items. The Custom commission rates card sits to the left of the totals.
Flip the Custom commission rates switch. One row appears per assigned team member, plus a Vendor row when the appointment has a vendor.
Turn a row on, type the value, and pick % or $. Rows you leave off keep their standard rules.
Update saves the rows. On a Done appointment the toast tells you how many pending commissions were updated and how many paid or locked ones stayed as generated.
| Unit | How the amount is figured |
|---|---|
| % | Percent of the commission base: subtotal minus team cost and company cost, with tax included or excluded per that member's payroll setting. |
| $ | The exact amount you typed, never split across the team. |
Our team typically replies within one business day.